Summary:
We are seeking a skilled IT Support/Help Desk Tier 2 technician to provide advanced technical support in a dynamic desktop, applications, and field support environment. This role involves delivering effective assistance for enterprise systems, client/server systems, desktop computing, network systems, and business applications.
Responsibilities:
- Perform maintenance, troubleshooting, and repairs on IT equipment, including desktops, laptops, and network hardware.
- Diagnose and resolve complex hardware and software issues, ensuring timely and efficient response to customer service requests.
- Operate and maintain IT systems, including personal computers, peripherals, and enterprise software.
- Assist with imaging, setup, and deployment of PC/laptops for telework and monitor upgrades throughout the Department of Human Assistance.
- Provide 2nd-level help desk support, addressing escalated issues and ensuring resolution.
Qualifications:
- Proficient with Microsoft operating systems, including Windows 10; experience with Windows 11 is a plus.
- Strong knowledge of Microsoft 365 products.
- Experience with imaging software and automated imaging processes.
- Familiarity with troubleshooting hardware and software issues in desktop and network systems.
- Strong customer service skills, with the ability to address technical concerns in a professional manner.
- Excellent problem-solving and diagnostic capabilities.
